Returns

100% Purchase Protection | Happiness Guarantee | 10 Days Easy Return

We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns for items shipped on kalighatastores.com

We stand by our product 100%, no questions asked. If you have a problem we will solve it. Just reach out to our Customer Happiness team.  We will review and honor the returns up to 10 days from the time you receive the item(s).

 

What can I return?

You may return any item that is unused, in new condition or any item that was damaged upon receipt. Accessories, Customised styles and Stitched Blouses are not returnable.

 

Can I return products purchased during Sale?

Products purchased during or on Sale will be eligible for returns only if there are any manufacturing defects. Accessories, Customised styles and Stitched Blouses are not returnable.

 

Can I return products purchased during Facetime or Skype Call?

Products purchased during or on Facetime or Skype call will be eligible for returns or refunds only if there are any manufacturing defects. Accessories, Customised styles and Stitched Blouses are not returnable.

 

Who pays for Shipping? 

 Do not worry. If an item is to be replaced due to damage upon receipt, Kalighata will reimburse the complete shipping costs for dispatch and return.

When the Items returned due to change of mind or sizing issues (definitive sizing information is posted on the site) required you to pay for dispatch and return item(s) to us.

 

When will I get my refund?

We will gladly Exchange or give Store Credit. Sorry no Refunds.

 

How can I claim my return?

For returns/exchanges requests kindly login to your account, click “My Returns/Exchanges”, select the order number and place a request. You can also escalate a return request by emailing us on claims with the reason to return within 24-48 hours from the time the product is delivered. Our Service Manager will revert back to you within 24 hours. You can also return/exchange at our Kalighata store located in Kolkata.

 

Product Issue? Can I return it to the store and get it exchanged?

Yes, you can return to the store and get an exchange. One shall intimate first on email claims at [email protected] with the order number and the reason to return within 24-48 hours from the time the product is delivered.

 

Product Issue? Can I return it to the store and get a refund?

 Yes, you can return in store but no refund. Amount will be given as a store credit or can be exchanged. One shall intimate first on email claims at [email protected] with the order number and the reason to return within 24-48 hours from the time the product is delivered.

 

Can a product purchased online be picked up in store?

 Yes, products purchased online can be picked up at Kalighata store located in Kolkata. One should intimate us the exact date when they need to be picked up so that we can arrange it in store accordingly.